Welcome Agent
New patients book themselves.
Turn website visitors searching 'family doctor near me' into booked new-patient visits. The 31-day wait does not have to start with confusion.
For primary care practices
Own the space between visits. Hit the metrics that pay.
Neela is the AI care companion for independent primary care practices in value-based contracts. Hit your HEDIS targets, lower your inbox volume, and stop losing patients to ChatGPT, all from one platform branded to your practice.
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Austin Family MedicineHIPAA compliant
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Available 24/7
The primary care reality
27 hours of work. 24 hours in a day.
Primary care is the longest, most relational specialty in medicine. It is also the most broken. The inbox is overflowing. The chronic disease panel is growing. The shared savings check depends on metrics you do not have time to hit. And ChatGPT is in the exam room before you are.
27 hrs/day
What PCPs would need to complete all recommended care and admin tasks.
52 min/day
Average time PCPs spend on inbox messages, plus 19 more after hours.
31 days
Average wait for a new primary care appointment, up 48% since 2004.
50%
Of U.S. PCPs report active burnout, with documentation as the top driver.
Sources: Commonwealth Fund 2025, Glenwood Systems, AMN Healthcare 2025, Tebra 2025 Physician Burnout Survey.
The primary care workflow
Built for the whole panel, every patient, every gap.
Same workflow. Same protocols. Working across your entire panel, not just the patient in front of you.
The 31-day wait
Without Neela
Patient calls for an appointment. Gets booked four weeks out. Asks ChatGPT in the meantime. Arrives with a confident, wrong conclusion.
With Neela
Welcome Agent answers insurance, scheduling, and 'is this urgent' questions 24/7. Patient gets accurate triage from your practice's protocols. New patients self-book the right visit type.
The chronic disease panel
Without Neela
Diabetic patient with an A1c of 8.2 forgets the plan within an hour of leaving. Takes metformin inconsistently. Skips the 90-day follow-up. A1c drifts higher. Shared savings drift lower.
With Neela
Visit summary in plain language the patient remembers. Daily medication tasks. Family caregiver looped in for accountability. A1c follow-up scheduled and surfaced. Adherence improves.
The inbox
Without Neela
Patient sends a portal message asking about a rash, side effects, or a lab result. Nurse triages, escalates, types a response, schedules a callback. The MA handles 53 of these a day per physician.
With Neela
Neela answers the 70% of messages that are 'is this normal' and 'when should I worry' questions, grounded in your protocols. The MA handles the 30% that actually need human triage.
The HEDIS and quality metric gap
Without Neela
Mammogram overdue. Colonoscopy declined. A1c not tested in nine months. AWV missed. Patient does not respond to the recall postcard. Quality scores miss the threshold for shared savings.
With Neela
Care gaps surfaced as conversational tasks the patient actually completes. Annual Wellness Visit reminders that book themselves. Family caregivers reinforce the recall. Metrics close before the reporting deadline.
The VBC math
Every metric you get paid on lives between visits.
Value-based care rewards continuity, adherence, and quality. All three happen between appointments. Neela is the only patient-facing tool built to move those numbers.
HEDIS gap closure
Tasks and reminders for mammograms, colonoscopies, A1c tests, and immunizations. Surfaced in plain language. Booked from inside the chat.
Medication adherence (PDC)
Daily medication tasks with family caregiver visibility. Plain-language refill reminders. Adherence rises across the chronic disease panel.
Annual Wellness Visit completion
Pre-visit prep for AWVs. Scheduling reminders that actually convert. Higher AWV rates pull through every downstream metric.
CAHPS patient experience
24/7 access, plain-language summaries, family inclusion. CAHPS goes up because patients feel supported between visits.
Continuity (UPC index)
Visit summaries grounded in your guidance. AI Chat reinforced by your protocols. Continuity scores rise because the patient sees one consistent source of truth.
Reduced ED visits and readmissions
Post-discharge check-ins. Care transition support. The 2 a.m. 'should I go to the ER' question, answered with your practice's stance.
One improved HEDIS measure pays for Neela for the year.
The product
One companion. Six capabilities. The whole patient panel.
Same Neela platform. Tuned for primary care: chronic disease, prevention, and the inbox that never stops.
AI Chat
Your protocols, on call.
24/7 answers grounded in your protocols. 'Is this rash worth a visit?' 'My A1c is 8.2, what does that mean?' Your guidance, not ChatGPT's.
Tasks and reminders
The chronic disease task list.
Metformin doses, BP checks, A1c follow-ups, lifestyle goals. Daily tasks the patient and the family caregiver can both see and act on.
Visit summary
Plain-language after every visit.
A recap after every annual physical, sick visit, and chronic disease follow-up. The patient remembers what to do. The family knows how to help.
Document vault
Decades of care, organized.
Lab results, specialist referrals, imaging reports, advanced directives, insurance documents. One organized place across decades of care.
Family coordination
The caregiving family, aligned.
Adult children of aging parents. Spouses of patients with chronic conditions. The caregiving family aligned with your guidance, finally.
The outcomes
What a primary care practice gets back.
The published research is consistent. Structured digital communication moves the numbers primary care gets paid on.
The inbox, cut by a third
Your MAs get their day back.
Practices delivering structured patient communication see 30 to 50% reductions in inbound message volume.
Shared savings, achieved
The metrics that pay, moved.
HEDIS gap closure, adherence, AWV completion, and CAHPS all move with structured between-visit communication.
The chronic disease patient, retained
Continuity compounds.
Patients who feel supported between visits stay with the practice. Continuity is the entire VBC business model.
The independent practice, sustained
Quality scores hold the practice together.
The biggest predictor of independent practice survival is patient experience and quality scores. Both come from the work between visits.
Sources: Vanderbilt University, MGMA DataDive, MSSP shared savings data, Aledade and Pearl Health VBC enabler research.
How Neela fits
Not a portal. Not a scribe. The layer between them.
Primary care has more patient-facing tools than any other specialty. Neela is the one that lives where they do not.
Your EHR
The system of record.
Epic, Athena, eClinicalWorks. Where the chart lives. Neela does not replace it. Neela is patient-facing, not chart-facing.
Your AI scribe
Inside the visit.
Abridge, Nuance DAX, Suki. Documentation help during the appointment. Neela does not compete. Most practices use both: an AI scribe inside the visit, Neela outside it.
Your portal
Records access.
MyChart, Healow, the portal nobody loves. Neela handles the questions the portal was never designed to answer. The portal stays for records.
Neela is the conversational layer that lives between your records and your visits. The only place currently empty in your stack.
The family caregiver
The patient comes alone. The family carries the load.
Modern primary care is increasingly chronic disease management for adults whose spouses, adult children, and partners do half the cognitive work. Until now, no tool was built for them.
The 78-year-old with diabetes, hypertension, and early dementia has an adult daughter managing five medications, three specialist referrals, and a quarterly A1c she does not understand. The 55-year-old newly diagnosed with Type 2 has a spouse trying to learn what foods are okay. The 32-year-old managing depression has a partner who does not know how to help.
Right now, the family caregiver has no relationship with the practice. They cannot get HIPAA-restricted information. They cannot see the visit summary. They cannot reinforce the medication plan. So they do what everyone else does. They ask ChatGPT.
Neela changes that. With the patient's permission, the family caregiver gets the same visit summary, the same task list, the same plain-language explanation of what the doctor said. The family becomes part of the care plan, not a parallel one running on Google.
FAQ
No. Neela lives alongside your portal. The portal stays for records access, lab results, and bill pay. Neela is the conversational layer that handles the questions the portal was never designed to answer. Most practices keep both.
No. AI scribes work inside the visit. Neela works outside the visit. The modern primary care stack is Abridge for documentation, Neela for between-visit patient engagement, and the EHR for records. They are complementary.
Neela was built for practices in MSSP, ACO REACH, and the upcoming ACO LEAD model. We map directly to the HEDIS and CAHPS metrics that determine shared savings. We are partnership-friendly with VBC enablers like Aledade, Pearl Health, and Privia Health. Talk to us about how we work in your specific contract.
Three options. Co-branded ('Neela for Austin Family Medicine'), practice-branded with 'powered by Neela' attribution, or fully practice-branded with no Neela mark. Most independent practices choose co-branded because Neela is becoming a quality signal.
Yes. Neela maps to MA Stars measures (medication adherence, follow-up after ED, CAHPS measures, care coordination) the same way it maps to HEDIS. If you have MA risk contracts, Neela is built to move those numbers.
Most primary care practices are live in two to three weeks. Week one is protocol configuration, branding, and panel integration. Week two is staff orientation. Week three is patient rollout, usually starting with the chronic disease panel and expanding from there.
Own the space between visits. Earn the metrics that pay.
See Neela configured for a primary care practice in 20 minutes.
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